In your room you will find various natural products made exclusively for Casasandra and a directory of services to all activities and detailed operations of the hotel
Our snack bar is open from 8 am to 11 pm. This service also extends to the beach area where you can taste all kinds of juices, liquors and exotic cocktails with fresh ingredients, while sunbathing or contemplating the amazing sunsets that only Holbox can give.
Blue Lounge Bar and Grill
The bar offers a fine selection of wines and spirits, our specialty is the Cuban mojito.
Hours of Operation: 11:00 am 5:00 pm
Lunch Restaurant and Gourmet Restuarant
Our restaurant offers two menus:
Lunch Resturant: 1PM to 4 PM we have a fresh options with a Caribbean twist where you can find everything from salads with Mayan ingredients of the region, to ceviche with fresh fish and seafood to our delicious typical Cubans where you can also enjoy in our Beach area.
Gourmet Restaurant: from 7 PM to 11 PM. It offers a host of delicacies of local cuisine fused with international cuisine always dotted with Cuban influence and international nuances all made with the freshest and best local ingredients and presented according to the simple and sophisticated atmosphere and warm romantic lighting from our candles that cover the restaurant at sunset.
Special Menu: For any special requirements such as a vegetarian diet or allergies; Our Chef, "El Cubano Feliz" (Felix) will be happy to meet your needs, just let us know.
Safety Deposit Box
The reception has a safety deposit box for your comfort and protection of valuables. The objects to be stored, can be submitted at the Reception at anytime.
NOTE: the hotel is not liable for losses.
In order to not cause discomfort and distress at the lack of time, we suggest you settle your account in the course of the afternoon a day before departure or you can do it in the morning on day of departure and still use any service and pay directly in the service area. The deadline for check out is at 12:30 PM. If you need help with your luggage or leave it in custody until their departure time, please contact reception and we will gladly take charge of this.
At the reception we confirm your flight the night before departure, please contact us for any special requirements.
Currently there is still no postal service on the island.
The voltage of the outlets of the rooms and hotel in general is 110, equivalent to the United States. For European appliances you will need a voltage converter. Please inform reception if you need one.
If you need medical assistance, please contact reception to be transporter to the Health Center of Holbox.
Sending and receiving faxes is at a cost. If you receive a fax, it will be sent to your room immediately. To send one, please take it to reception where we will send the original and the confirmation to your room
All Cancun Airport taxes are included in your airline seat fee, no need to pay separately.
For laundry service, please use the bags found in the closet. Fill out the attached form indicating the number of garments. Leave the bag in sight for the maid to take when it is time to clean your room. Your laundry will be returned to the room at the latest 12 hours after we have received it. Do not send delicate clothes to the laundry. If you would like something ironed please specify this on the form and note that there is an extra charge for this.
At the reception or in the restaurant we have a kit of basic medicines, if prescription drugs are needed we ask you contact reception to get them at a pharmacy
The Mexican Peso is the official currency of Mexico, however U.S. dollars are accepted at almost all restaurants, shops, taxis and for tips. If you need to change money or traveler's checks, please contact reception. Remember that in Mexico by law, all credit card transactions must be in Mexican pesos.
Forms of Payment
Everything consumed at the hotel and restaurant as well as tours and any other service that is contracted through the hotel, may be paid in cash, dollars or euros or credit card VISA or Mastercard. In the latter case we will charge 5% on the amount payable.
Note: In Holbox there are no ATMs or banks. Places where you can pay by credit card are still very few. It is therefore advisable to bring enough cash for the duration of your stay.
Do not Disturb
On your door knob you will find a circle with the words, please hang it outside your door and we will respect your privacy until you remove the sign.
The Housekeeper protects all lost items, please contact reception if you have lost something.
The North Beach is one of our greatest treasures where you can enjoy the most dazzling and colorful sunsets .For your enjoyment we provide towels, palapas and lounge chairs and beds. No need to book the palapa and the beds, pick one that you like that is available, the beach towels can be found in your closet, in case of loss of the towel or card we will charge the price.
Tips are included in the price of meals and is 10% of the bill originated in the restaurant.
Tips left in rooms will go entirely to maids
Tips left on restaurant tables or generated by the restaurant shifts is split between kitchen and waiters in the same turn.
Tips are delivered personally to each one.
Tips left at the reception is distributed once a week equally among all employees of the hotel if no guest specifications indicate otherwise.
All transportation arrangements are coordinated at reception and we will gladly arrange for you to reach Cancún a private van to take them to port Chiquilá which will take the boat to Holbox and vice versa. Not included in room rate.
On the other hand if you need taxi service on the island you may also ask for one.
At the reception you can make reservations in advance for all tours: whale shark, classical tour, tour to corchal, fishing tours, tours and visits to Mayan ruins etc.
Golf Cart Rental
Price determined at time of rental
At Casasandra we love being part of important events in the lives of our guests. The hotel in conjunction with the event management company Blue Weddings, we ensure that the most important day of your life is perfect. Please contact us for more information.
Relax in your room or in a palapa on the beach with a traditional Mayan massage or ask for varieties available. We recommend booking a day ahead.
We will gladly take care of your children, ask at reception about this service.
We have different games, ask at reception for them.
A cozy corner where you can enjoy a good book along with the beverage of your choice.