SER CasaSandra - Holbox Island, Quintana Roo, 77730, Mexico

Reservation Policy

BY ACCESSING, BROWSING AND USING OUR SITE TO MAKE A CONFIRMED RESERVATION YOU AGREE AND ACCEPT TO THESE TERMS, CONDITIONS AND GUIDELINES which apply to all transfers, services, reservations and packages posted on our site.

All prices are calculated in US Dollars and will be changed to Mexican Pesos at the daily offical currency exchange rates provided by The Mexican Government's, Secretaría de Hacienda y Crédito Público, or SAT, upon check-out.

  • Check-In Time: 15:00
  • Check-Out Time: 12:00

Taxes and Resort Fee

1. Room and Services Rates are in US Dollars
2. 16% Sales Tax (IVA) and 3% Guest Tax (Hospedaje) are included on Rates
3. Additional $15.00 USD Resort Fee, will be charge per room, per night
4. American buffet breakfast is included $ 3.50 USD Service Fee will be charge per room per day
5. USD room rate conversion in to Mexican Peso. The exchange rate will be the one is published by “The Mexican Secretary of Finances (SAT)” on your reservation day

Children and Occupancy

1. Rates are double occupancy; additional persons in room will be billed at a daily rate of $70.00. Room occupancy limited to 3 adults
2. Children under 6 staying in an adult’s room sleep for free
3. Children between 6 and 12 in an adult´s room: $30.00
4. Rollaway beds are available for a rate of $35.00 per night – limited availability, maximum one per room
5. Cribs are provided at no extra cost

Deposit Policy

1. 25% deposit of your entire stay is required at time of booking
2. The remaining 75% of your stay will be charged on day 1 of the month of arrival

Payment

1. Credit card charges prior guest signed authorization
2. Bank Deposits in CHASE or HSBC.
3. Paypal

Date Changes, Cancellation and Early Check Out Policy

1. Changing reservation date 30 days before your arrival date: no charge.
2. Changing reservation date less than 30 days before your arrival date: 1 night charge
3. Cancellation less than 30 days before your arrival date: complete reservation charge
4. Early Check Out and No Show: complete reservation charge

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