CasaSandra Boutique Hotel - Holbox Island, Quintana Roo, 77730, Mexico

Reservation Policy

BY ACCESSING, BROWSING AND USING OUR SITE TO MAKE A CONFIRMED RESERVATION YOU AGREE AND ACCEPT TO THESE TERMS, CONDITIONS AND GUIDELINES which apply to all transfers, services, reservations and packages posted on our site.

All prices are calculated in US Dollars and will be changed to Mexican Pesos at the daily offical currency exchange rates provided by The Mexican Government's, Secretaría de Hacienda y Crédito Público, or SAT, upon check-out.

  • Check-In Time: 15:00
  • Check-Out Time: 12:00

Children and Occupancy

• Rates are double occupancy, additional persons in room will be billed at a daily rate of $75.00. Room occupancy limited to 3 adults

• Children under 12 staying in an adult’s room sleep for free

• Rollaway beds are available for a rate of $35.00 per night – limited availability, maximum one per room

• Cribs are provided at no extra cost


Taxes and Resort Fee

• Rates are exclusive of government taxes and service fees

• Mexico and Quintana Roo sales and occupancy taxes are 19%

• A resort fee of $15.00 per night, per room will be added to your statement for your convenience. This fee helps us eliminate plastic water bottles by providing you with complimentary fresh drinking water throughout the property.  It is also a form of gratuity that goes directly to housekeeping and grounds staff who work very hard behind the scenes to ensure that your stay is the best that it can be.

• All fees will be added to final statement and payment is due upon checkout

Credit Card pre-authorization or cash deposit of $100 daily for incidentals upon arrival required

DEPOSIT POLICY:

THROUGHOUT THE YEAR

1. A credit card is required to guarantee your reservation.

2. 25% deposit of your entire stay is due upon booking your reservation and is Non-Refundable

3. An additional 25% deposit of your entire stay will be charged automatically at 14-days prior to arrival and becomes Non-Refundable.

4. Cancellations with 7 days or less prior notice are 100% non-refundable.

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HIGH SEASON 

Easter Week / April 18-26, 2016

Christmas & New Year / December 23, 2016 - January 7, 2017

Summer / July 15 - August 20, 2016

1. During these dates 40% deposit of your entire stay is due upon booking your reservation and becomes Non-Refundable

2. At 14-days prior to arrival your entire stay will charged and becomes Non-Refundable

- During Christmas & New Year  a minimum of a 6-night stay is required

- Cancellations after days or less prior notice are 100% non refundable. _________________________________________________

DATE CHANGE POLICY:

- Reservation date change available up to 14-days prior to arrival without charge
- After 14-days date change fee of 1-night of your stay must be charged 
- Any deposits made will applicable towards furture reservations
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We highly recommend taking out trip insurance before confirming a reservation and accepting the terms and conditions of CasaSandra

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