DEPOSIT POLICIES

  • Amount corresponding to 50%of the total reservation is required as deposit at the moment of reservation.
  • The remaining amount will be charged at time of check-in.

PAYMENT METHODS

  • Charge to Credit or Debit Card with signed authorization from the guest.
  • Bank deposits in HSBC of BBVA.
  • AMEX credit cards are not accepted.

TAXES, SERVICES AND RESORT FEES

  • Rates are in USD.
  • Rates include taxes, 16% VAT, 3% lodging tax.
  • Resort fee with VAT of $ 17.40 USD per night per room will be added to your account and charged at time of check-in.
  • The Environmental Tax of USD 1.65 per night per room will be added to your account and charged at time of check-in.
  • A la carte Breakfast is included in the rate.
  • Conversion of room rates to Mexican Pesos: it is used the currency exchange rate published by the Ministry of Finance and Public Credit, SAT. For the initial charge of deposit, the exchange rate of that day will be used. For the collection of the remaining amount, the currency exchange rate of the chek-in day will be used.

POLICIES FOR CHANGE OF DATES, CANCELLATIONS AND EARLY CHECK-OUT

Change of dates:

  • Change of dates 15 days prior to the arrival: No Penalty.
  • Change of dates with less than 15 days prior to the arrival: 1 night penalization for the change. Remaining amount of the deposit already charged can be used as a credit for the new date.

Cancellation policies:

If the reservation is canceled:

‍From January 7th 2021, to January 7th, 2022:

  • Until 15 days prior to the arrival: No Penalty.
  • From 14 to 1 day prior to the arrival: a penalty equal to the 50% of the total of the stay already charged as a deposit applies.
  • One (1) day prior to the arrival or No Show: a penalty equal to the 100% of the total of the stay applies.

Early Check-out:

  • The total of the stay will be charged as a penalty.

Extra People Policies:

  • Rates are based in double occupancy, additional person has a rate of $70.00 USD per night.
  • Maximum 3 adults per room.
  • Children under 6 years old don´t have a charge when sharing a room with adults.
  • Children between 6 and 12 years old in a room with adults $ 30 usd per night.