- 50% of your total reservation can be charged at the time of booking and until 15 days before the arrival. *This deposit is refundable according to the times indicated in the cancellation policies*
- The remaining amount will be charged at time of check-in.
- Charge to Credit or Debit Card with signed authorization from the guest.
- Bank deposits in HSBC of BBVA.
- AMEX credit cards are not accepted.
TAXES, SERVICES AND RESORT FEES
- Rates are in USD.
- Rates include taxes, 16% VAT, 5% lodging tax.
- Resort fee with VAT of $ 19.75 USD per night per room will be added to your account and charged at time of check-in.
- The Environmental Tax of USD $2.25 per night per room will be added to your account and charged at time of check-in.
- Continental Breakfast is included in the rate.
- Conversion of room rates to Mexican Pesos: it is used the currency exchange rate published by the Ministry of Finance and Public Credit, SAT. For the initial charge of deposit, the exchange rate of that day will be used. For the collection of the remaining amount, the currency exchange rate of the chek-in day will be used.
POLICIES FOR CHANGE OF DATES, CANCELLATIONS AND EARLY CHECK-OUT
Change of dates:
- Change of dates 15 days prior to the arrival: No Penalty.
- Change of dates with less than 15 days prior to the arrival: 1 night penalization for the change. Remaining amount of the deposit already charged can be used as a credit for the new date.
If the reservation is cancelled in full or partially:
From January 7th, 2023 to January 7th 2024:
**Special policies for super high season
- Until 15 days prior arrival, no penalty.
- From 14 to 1 day prior arrival, penalty 50% of total stay.
- Less than 1 day prior arrival or No Show, total of the stay as penalization.
Easter week: From March 31st to April 8th. Christmas and New Year: From December 23rd to January 6th
**Super high season:
- Until 30 days prior arrival, no penalty.
- From 29 to 7 days prior arrival, penalty 50% of total stay.
- Less than 7 days prior arrival or No Show, total of the stay as penalization.
Early check-out and No Show:
- Total charge of the stay.
Extra People Policies:
- Rates are based in double occupancy, additional person has a rate of $70.00 USD per night.
- Maximum 3 adults per room.
- Children under 2 years old sharing a room with adults stay for free.
- Children between 2 and 6 years old sharing a room with adults cost $30 USD.
- Children 6 years and older sharing a room with adults cost $70 USD.